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Terms & Conditions

Personalisation

It is very easy to personalise your item/s.  Each product description will tell you if that item can be personalised.  Visit our Accessories category and then choose the charm/s you wish to have attached to your item/s.  

Delivery

All our products are hand made, therefore delivery times will vary.  We aim to have your item dispatched as quickly as possible and you will receive an email confirming this.  If you have not received an email from us withing 5 days of paying for your item, please Contact Us.

Returns

All our items that are made to order, can only be returned if the item/s are faulty, (please return within 5 days of being received), or if we have sent out the wrong order.

Earrings

All our earrings are for pierced ears, therefore, for hygiene reasons can not be exchanged, unless faulty.

If your item is faulty, we will send out a replacement A.S.A.P to you. We ask you to please send the faulty item back to us, so we can assess the fault to make sure it doesn't happen again, or that it is not a design flaw. We will refund any postage costs incurred in sending back the item/s.

If you have been sent the wrong order, (thankfully this has not happened so far). We do ask that you send it back to us. We will refund any cost incurred in sending back the item/s and of course send you out your correct order as soon as we can.

Payments

All your purchases are dealt with Paypal, this means Nutty Knots will NEVER have access to your credit/debit card details.  Nutty Knots will only have access to the information that enables us to process your order and deliver it to you.  We take your privacy very seriously and will NEVER sell or give your details to ANY third party.

Images

All images are the property of Nutty Knots copyright � 2014.  While we have made every effort to correctly represent our products, we have had to enhance some images so we can show you the intricate designs.  Our Colours page shows you all the colours we have available.

Suitability

Some of our products are not suitable for small children, please bare this in mind when making a purchase.  All the products in our Animals category, must NOT be used as toys.


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