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FAQ

Are all your products handmade?

Yes all our products are handmade with paracord and charms/beads.  For our non paracord products, pyrography has been used, a method where and image has been burned onto wood or leather, using a burning tool.  These have been drawn freehand and framed.

Can I personalise my item?
Some of our products can be personalised with names.  Please read product descriptions for more information.

Can I choose the colour of my item?
Yes most of our items come with choice of colours.  Please read product descriptions for more information.

How quickly will I get my item?
All our items are made to order and depend on the item being ordered and quantity.  Some products take longer to make than others, so delivery times will vary.  We do however; aim to dispatch your item within 2 working days. 

My bracelet doesn't fit; can I return it for a replacement?
No.  All our bracelets, necklaces and lanyards can be made to measure.  When ordering any of these, you will be asked for either wrist size or necklace length.  It is paramount that you measure your wrist before ordering, as it is your responsibility to give the correct sizing.

How do I measure my wrist?
The best way to measure your wrist is to use a material measuring tape, put this round your wrist at a comfortable place and mark down the size.  If you don???t have a material measuring tape, you can use a piece of string, just remember to mark where it meets.

How do I send you the name/message I want on my bracelet?
If the item you are purchasing requires a name or message, you will find a text input box to put in the information required.  This can be found above the item description along with any other personalisation required.  Please remember it is your responsibility to supply correct spelling.

You spelt the name wrong on my bracelet, what do I do?
Let us know straight away.  We will check against our records and if it is a mistake on our part, we will exchange the bracelet immediately for a new one.  Please remember to check any details you supply to us are correct, as we will not exchange or refund if you have supplied incorrect name/size, length etc.

Multi buy purchases.
Some of our products can make great party bag fillers, great for kid's parties.  We offer discounts for multi buy purchases.  For a free no obligation quote, please feel free to Contact Us.





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