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Delivery

All our products are hand made, therefore delivery times will vary.  We aim to have your item dispatched as quickly as possible and you will receive a confirmation email, once your item has been dispatched out to you.  If you have not received an email from us within 5 days of paying for your item, please Contact Us.

Postage Costs 

All UK postage will be sent First Class.

Spend up to 50.00 and you get FREE delivery

Please make sure International postage is chosen for all customers outside the U.K or this will delay your order.

Returns

Returns must be made within 5 days of receiving your item.  You MUST email us to inform us that you will be returning your item and why. Any personalised products bought, can only be returned if faulty.  Please be sure you have any measurement requirements correct at time of placing an order.  This is your responsibility and not a reason to return your item.

Earrings

All our earrings are for pierced ears, therefore, for hygiene reasons can not be exchanged or returned, unless faulty.

If your item is faulty,

1. Send the faulty item back to us, so we can assess the fault to make sure it doesn't happen again, or that it is not a design flaw. We will refund any postage costs incurred in sending back the item/s.

2.  We will send you your replacement immediately.

Payments

All your purchases are dealt with Paypal, this means Nutty Knots will NEVER have access to your credit/debit card details.  Nutty Knots will only have access to the information that enables us to process your order and deliver it to you.  We take your privacy very seriously and will NEVER sell or give your details to ANY third party.  Please read our Privacy Policy for more details.

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